Squeen respects the privacy of every user. This document transparently explains how we collect, use, store, and protect your personal information when you use our platform.
Six data protection principles that underpin everything we do
Every piece of data you send to the Squeen platform — from your login details to payment information via Touch 'n Go, GrabPay, or FPX — is protected by 256-bit SSL encryption, the same standard used by Malaysian banking systems.
Squeen never sells, rents, or transfers your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we are merely its custodian.
You have the right to access, correct, download, or delete your personal data from squeen's records at any time. Requests will be processed within 14 business days.
Squeen operates fully within the framework of Malaysia's Personal Data Protection Act 2010 (PDPA). We take our privacy law compliance obligations very seriously.
Don't want to receive promotional emails or notifications? You can unsubscribe at any time through your account settings or by contacting the Squeen team. Your request will be actioned within 48 hours.
Squeen retains your personal data only for as long as necessary for the stated purposes or as required by law. Data that is no longer needed will be securely deleted or anonymised.
This Privacy Policy describes the privacy practices of Squeen for the squeen.ws platform and all related services. It applies to all registered users as well as visitors browsing our platform. Please read this document together with Terms & Conditions us for a full overview of your rights and responsibilities as a squeen user.
Squeen ("we", "the platform", or "Squeen") is committed to protecting the privacy of every individual who interacts with our platform. This Privacy Policy is designed to ensure you have a clear understanding of how we handle your personal information — from the moment you register an account through to every interaction you have with the Squeen platform.
When you use the squeen platform to bet on Malaysia Super League matches, place BWF badminton bets, play blackjack in the Live Casino section, purchase 4D lottery tickets, or engage in any other activity within the squeen ecosystem, certain data is automatically generated and collected as part of normal operations. This Privacy Policy explains that data in full.
Applicable Scope: This Privacy Policy applies to all users of the Squeen platform in Malaysia, including individuals who register an account, individuals who browse the platform without registering, and any party that communicates with the Squeen team through any channel.
When you register a Squeen account or use our services, you may provide the following data:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | KYC identity verification, fraud prevention |
| Contact Information | Malaysian phone number, email address, full mailing address | Account communications, OTP verification, support |
| Financial Information | Deposit records via Touch 'n Go / GrabPay / DuitNow / FPX, transaction history | Payment processing, anti-money laundering compliance |
| Account Information | Username, password (encrypted), betting preferences | Account management, personalised experience |
| Verification Documents | MyKad copy, verification selfie, supporting documents | Mandatory KYC, regulatory compliance |
When you use the Squeen platform, our systems automatically collect the following technical data:
Squeen uses the personal data collected solely for the following purposes:
Data Minimisation Principle: Squeen only collects data that is strictly necessary for the stated purposes. We do not collect data in excess or "just in case" without a clear and lawful justification.
Squeen processes your personal data on one or more of the following legal bases recognised under Malaysia's Personal Data Protection Act 2010 (PDPA):
Squeen does not sell your personal data to any third party. However, in certain limited and lawful circumstances, we may share your data with:
Third-party companies that assist us in operating the Squeen platform, including cloud infrastructure providers, payment service providers (for processing transactions via Touch 'n Go, GrabPay, DuitNow, Maybank FPX, and others), and identity verification service providers. All such providers are bound by strict data protection agreements.
Squeen complies with all lawful requests for information from Malaysian authorities, including the police, the Malaysian Anti-Corruption Commission, Bank Negara Malaysia, and the courts, where required to do so by law.
In the event of a merger, acquisition, or sale of Squeen's assets, user data may be transferred as part of that transaction. You will be notified in advance and given appropriate options.
In all instances of data sharing, Squeen ensures that recipients are bound by data protection obligations equivalent to or more stringent than our own standards.
Squeen continually invests in security infrastructure to protect your personal data. The key technical and organisational measures we have implemented include:
While we take all reasonable precautions, no system is completely impenetrable. In the event of a data breach involving your data, squeen is committed to notifying you within 72 hours of becoming aware, in line with industry best practices.
Squeen follows a data minimisation principle — we only retain your data for as long as it is genuinely necessary. The following outlines the data retention periods we practise:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of active account + 5 years | Legal requirements & audit |
| Financial Transaction Records | 7 years from the transaction date | Malaysian AML & tax requirements |
| Betting Activity Logs | 2 years from the date of activity | Dispute resolution & audit |
| KYC Documents | 5 years after account closure | Legal compliance requirements |
| Support Communication Logs | 3 years from the date of communication | Service reference & training |
| Technical Log Data | Rolling 12 months | Technical diagnostics & security |
Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a Squeen user in Malaysia, you have the following rights regarding your personal data, in accordance with the PDPA 2010:
You have the right to request a copy of all personal data Squeen holds about you. Requests will be processed within 14 business days.
If your data is inaccurate or out of date, you have the right to request a correction. Updates can be made via your account settings or through support.
You may request the deletion of your data under certain circumstances, subject to Squeen's legal obligations to retain specific records.
In certain circumstances, you may request that Squeen restrict the processing of your data while a particular issue is under investigation.
You have the right to receive data you have provided in a machine-readable format for transfer to another service.
You may object to the processing of your data for direct marketing purposes at any time, without having to provide a reason.
To submit any request relating to your privacy rights, please contact Squeen's Data Privacy Officer at support@squeen.ws with the subject line "Data Privacy Request". Please include your account number and the type of request to help us process it more quickly.
The Squeen platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:
You can manage optional cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the squeen platform.
The Squeen platform is restricted to individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Should we become aware that data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and become aware that your child has registered a Squeen account or provided us with their personal data, please contact us immediately at support@squeen.ws so that we can take the appropriate action.
Squeen reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other legitimate reasons. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of the squeen platform after any amendments take effect indicates your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by squeen, please contact us through the following channels:
This Privacy Policy should be read together with Terms & Conditions and page Responsible Gaming Squeen for a complete picture of how we operate the platform and protect our users. Squeen is committed to being Malaysia's most transparent and trustworthy betting platform.
We take your privacy seriously. Create your squeen account today and enjoy a safe, fair, and responsible sports betting, lottery, and Live Casino experience in Malaysia.
For adults aged 18 and above · Responsible Gaming · About Us