Gambling should be fun — not a burden. Squeen provides the tools, guidance, and support you need to keep your gambling activity a healthy and responsible form of entertainment.
For Squeen, responsible gaming isn't just a compliance checkbox. It's a core value that underpins every decision we make — from how the platform is designed to how we offer promotions to players.
We believe that Sports Betting, Live Casino, blackjack, lottery, and all the digital entertainment Squeen offers can be enjoyed in a positive and healthy way — when approached with self-awareness, clear limits, and the right intent. Responsible gambling means understanding that it is entertainment, not a steady source of income or a solution to financial problems.
That's why Squeen invests meaningfully in responsible gaming infrastructure — from the control tools you access yourself, to the background monitoring system that identifies players who may need support, to our partnerships with local support organisations in Malaysia.
Healthy Betting: You bet with money you can afford to lose, not money needed for daily essentials such as rent, bills, or food.
Clear Limits: You set time and money limits before starting a session, and you stick to them — whether you're on a losing streak or a winning one.
Life Balance: Betting is one of many activities in your life — not your sole focus or source of enjoyment.
Conscious Decisions: You gamble because you want to, not because you feel you have to or need to escape a problem. You can stop at any time without feeling compelled to continue.
All these tools are accessible directly from your account settings — no need to contact support
Set a maximum limit on how much you can deposit per day, week, or month. Limits take effect immediately once set. To increase a limit, a 24-hour waiting period is required as an added layer of protection.
Set a maximum cap on how much you can lose within a defined period. Once the loss limit is reached, your account will automatically block new bets until the next session period begins.
Set how long you want to play in a single session. The Squeen platform will send you a reminder as you approach the time limit, and display a session summary including total time spent and betting activity.
Need a break from betting? Activate break mode for 24 hours, 3 days, 1 week, 2 weeks, or 6 weeks. During this period, you will not be able to log in or place any bets. Your account and balance remain safe.
For players who need a longer break, Squeen's self-exclusion program lets you block access to your account for 6 months, 1 year, 2 years, or permanently. Requests are processed immediately and cannot be reversed during the chosen period.
Access detailed reports of your betting activity — total time played, total deposits, total wagers, and overall results. Full transparency so you can make informed decisions about your betting habits.
Try setting your deposit limit here to see how it works in a real account. This tool is for guidance — actual limits need to be set through your Squeen account settings.
A simple process you can complete anytime from your account
Access your account via the Log In button at the top of the page. All control tools are accessible directly from your account panel.
In your account menu, look for the "Responsible Gaming" or "Account Controls" section. All the tools described on this page can be found there.
Choose the control tool you want to activate — whether that's a deposit limit, loss limit, session time limit, or break mode. Enter values that suit your needs.
Click the "Confirm" button and your limit takes effect right away. You'll receive a confirmation email. Limits can be decreased at any time, but increases require a 24-hour waiting period.
Use Squeen's activity report feature to review your betting habits every week. Understanding your own patterns is the most powerful responsible gaming tool there is.
Recognising the early warning signs is the most important first step
Using money set aside for bills, rent, or food to bet on Squeen or any other platform.
Continuing to bet in hopes of recovering past losses, often by increasing the size of bets.
Spending more time than planned in betting sessions, often neglecting other responsibilities.
Lying to family or friends about the time spent or money used on gambling.
Feeling anxious, irritable, or distressed when unable to bet, or using betting as an escape from problems.
Borrowing money from family members, friends, or using credit cards to fund betting.
Constantly thinking about the next bet, planning how to get more money to gamble.
Gambling activity begins to negatively affect work performance, studies, or personal relationships.
Responsible gambling means you always in control your betting activity — not the other way around.
If you recognise any of the signs on the left in yourself, this is not a moment for shame or fear. It's a moment to take action — and Squeen is here to help.
Every year, thousands of Malaysians successfully regain control of their betting habits with the right help and support systems in place.
Get Help NowThis short questionnaire helps you assess whether your gambling habits are still within a healthy range. Your answers are private and are not stored by Squeen.
These simple habits help you stay in control and enjoy Squeen entertainment for longer.
Set a budget before you start. Decide how much MYR you're comfortable spending on entertainment today before you log in. Think of it like a cinema ticket — once it's spent, that's your limit.
Use Squeen's session time limit feature. Set a 1-hour or 2-hour reminder. When it goes off, step away for at least 15 minutes before continuing if you choose to.
Don't bet while drunk or under emotional distress. Emotional instability impairs judgement. Responsible gambling requires a clear head.
Celebrate your wins — and accept your losses. Sports Betting and casino games involve an element of chance. Losses are part of the experience, not a personal failure.
Review your activity report every week. Taking one minute to review your Squeen report every Sunday can give you a clear picture of your patterns and help identify early changes.
There is no shame in seeking help — it takes courage, not weakness
Squeen's Self-Exclusion Programme allows you to block access to your account for a chosen period of time. This is a step we fully support and respect — no unnecessary questions, no unreasonable obstacles.
During the self-exclusion period, all promotional communications from Squeen will also be stopped. Your account balance remains safe and can be withdrawn once the period ends.
If you or someone you care about needs help with a gambling problem, the following support resources are available in Malaysia:
Message from Squeen: We'd much rather you use our control tools and seek help early than wait until things get worse. Reaching out to us for responsible gaming support will not affect your account or carry any negative consequences. We're here for you.
Answers to the most frequently asked questions about Squeen's responsible gaming program.
No — this is an intentional safeguard. A self-exclusion cannot be reversed before the chosen period ends. This ensures the program provides meaningful protection. Once the period expires, you'll need to actively contact the Squeen team to reactivate your account, with an additional 24-hour consideration period.
Yes, completely safe. All balances in your Squeen account remain untouched during your self-exclusion period. You can contact our support team to process a withdrawal of your balance to Touch 'n Go, GrabPay, DuitNow, or FPX even while your self-exclusion is active.
Decreasing your deposit limit takes effect immediately. Increasing it, however, requires a mandatory 24-hour waiting period before the change applies. This is a protective measure that gives you time to reconsider before raising your limit. Increase requests may also be subject to a brief review by our team.
Yes. Squeen's system proactively monitors usage patterns to identify signs of problematic betting — such as sudden spikes in deposit amounts, excessively long sessions, or loss-chasing behaviour. When a concerning pattern is detected, our team will reach out to the player privately with information on available control tools and support resources.
Yes. If a family member has serious concerns about a Squeen user's gambling habits, they may contact our team at support@squeen.ws. We will not disclose account information to third parties, but we will take reported concerns seriously and act appropriately within our privacy policy and responsible gaming framework.
Register your Squeen account today and access all our responsible gaming tools — deposit limits, time limits, activity reports, and more — all free for every member.
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